What does Customer Success OS cost?

Customer Success OS is R1,499 per month on starter (3 agents, 500 AI credits); R3,499 per month on growth (10 agents, 2,000 AI credits); R7,999 per month on scale (25 agents, 6,000 AI credits); From R15,000 per month on enterprise (Unlimited agents, custom). Prices exclude VAT.

What do we need to set up Customer Success OS?

Support channels; FAQ / knowledge docs; Agent list.

What does Customer Success OS integrate with?

WhatsApp Business Platform, Microsoft 365, Knowledge OS, Revenue CRM. Your existing systems stay authoritative for their own records.

Growth module

Customer Success OS

Name: Customer Success OS — Blue Oceans Business OS
Brand: Blue Oceans
Price: 1499.00 ZAR
Availability: InStock

Tickets, WhatsApp and client feedback answered from your approved knowledge - with humans on hand.

Book a demo Explore the live demo

Customer Success OS in use in a South African business

The pain

Client queries lost across channels; No SLA visibility.

The outcome

Customers get fast, sourced answers and clean handover to people — measured by correctly resolved queries.

What's included

Unified inbox (email, web, WhatsApp via authorised provider)
AI-suggested replies from approved knowledge, with source
SLA timers and escalation
NPS/CSAT surveys linked to KPIs
Account health and renewal risk
Client portal

CEO Command CentreSAMPLE DATA

Revenue MTDR2.84m+12%

Cash runway19 wks+2

On-time milestones91%+6pt

Compliance current97%+4pt

Revenue vs target (R m)

Exception desk

Invoice INV-2207 disputedFinance

Site 14 checklist overdueOps

Tender RFQ-88 returnables 2/14Bids

COIDA letter expires 30 dCompliance

Inner Expert AI in Customer Success OS

Draft replies from approved knowledge
Classify tickets

AI drafts and explains; people approve. Answers cite their sources and stay inside your tenant.

Exact scope

Agents per tier
AI credits per tier

Not included

Messaging fees (metered)
Outsourced agents (managed service)

Set-up lead time

standard: 24 hours
whatsapp verification: 2-10 business days (Meta)

What we need from you

Support channels
FAQ / knowledge docs
Agent list

Integrations

WhatsApp Business PlatformMicrosoft 365Knowledge OSRevenue CRM

KPIs it moves

First response timeCorrectly resolved eligible queries (%)CSAT/NPSRenewal rate

Pricing

Customer Success OS pricing

All prices exclude VAT. Confirm Blue Oceans Approach VAT registration status before invoicing VAT (see Unlock Steps). Starter includes 3 agents, 500 AI credits.

starter

R1,499per month

3 agents, 500 AI credits

Set-up: R0 (self-service)

growth

R3,499per month

10 agents, 2,000 AI credits

Set-up: R3,500

scale

R7,999per month

25 agents, 6,000 AI credits

Set-up: R9,500